Support / FAQ

What precisely am I buying from you?

You’re licensing digital copies of films, music videos, music, comics and/or TV shows from Blue Juice Films, Inc. or our distribution partners. There are videos, audio, PDFs, etc depending on the product purchased. After checkout, we will give you links to download the products.  You can also buy Blue Juice Merchandise such as T-Shirts and stickers that will be shipped to you and worn with pride.

What format is the material in?

The downloadable video files are H.264 encoded in an MP4 container. Audio files come in MP3. The comic book files are Adobe PDFs. All the video and audio files should be playable in any modern system including dumping them directly into iTunes. We recommend the free and open-source VLC player for playback of the video and audio files and Adobe’s Acrobat Reader for the comics.

How do I pay for it?

We support payments via PayPal. You can use your existing PayPal account or create one using any major credit card.

Are there any restrictions on what I can do with it?

You may not re-sell or re-distribute the files. Once you download a product, it’s yours to keep forever, and yours to use for any reasonable personal use. Blue Juice Films and its affiliates have invested a lot of time and money into our projects, not to mention the crew members and free lancers who have helped us bring these products to life. Please, if you like our work, do not pirate our products. We feel the prices we charge for these products is a fair amount and if more people buy them, the more we can make.

Does it matter where I live?

There are no geographical restrictions.

Do I need Flash to watch it?


I never got my confirmation email.

Check your SPAM or junk mail folder. If you can’t find it in your inbox or SPAM/junk, please contact us.

How do I get a refund?

You don’t.  But, contact us with the specifics and we’ll try and work something out.

I tried to download something to my iPad/iPhone/Kindle/Xbox and it didn’t work.

Although some of these devices can stream audio & video, most of them cannot save downloads. If you would like to download the shows for viewing on your device, download it to your PC/Mac and transfer or sync the file from there. If you don’t know how to do this with your device, please contact support at the device’s manufacturer.

 My download was interrupted.

We would recommend trying other browsers if you see frequent interruptions, and another internet connection if one continues to fail.

If you have no luck or need a download back, contact our support staff.

All my downloads are gone but I only downloaded the file once.

If you use a download accelerator/manager (e.g. DownThemAll for the Firefox browser), a single click will deplete your account of downloads. Please download directly without additional software.

I have problems playing a downloaded video.

Please try VLC Player which should be able to play the file fine. If you continue to have trouble, try another download or contact support.